Refund policy
We want shopping at Seven Peaks to be simple and transparent. If you need to return or exchange a product, email info@sevenpeaksonline.com or contact us on WhatsApp at +34 622 846 564 and provide your order number.
Right of withdrawal: 15 calendar days
If you purchase as a consumer, you have 15 calendar days from receipt of the product to tell us that you wish to withdraw from your purchase. You do not need to give a reason. You can notify us by email or WhatsApp using the contact details above.
After notifying us of your decision, you must send the product back within the following 14 calendar days. Contact us for the return address and instructions.
How much does a return cost?
We do not charge a handling fee for processing a return. You can choose how to send the product back:
You arrange the return shipment yourself: you choose, book and pay the carrier directly. Seven Peaks will not deduct any additional return handling fee from your refund.
We arrange return transport for you: we will tell you the transport cost before arranging it. If you accept this option, we will deduct only the return transport cost communicated to you from your refund.
For returns under the right of withdrawal, the customer pays the direct cost of return transport. If a product is defective, damaged or sent in error, see “Defective or incorrect products” below.
How and when will I receive my refund?
We will refund the amounts due for your purchase, including the original delivery charge where applicable, up to the cost of the least expensive standard delivery option we offered. Return transport is handled as described in the two options above.
We will issue the refund using the same payment method as your purchase, without undue delay and no later than 14 calendar days after you notify us of your decision to withdraw. Where applicable, we may wait until we receive the product or evidence that you have sent it back before issuing the refund. Your payment provider may take longer to show the credit in your account.
We recommend protecting the product during transport and returning its accessories, labels and packaging where possible. The absence of the original packaging does not by itself prevent you from exercising your right of withdrawal. You are responsible for any loss in value only if you handled the product beyond what was necessary to check its nature, characteristics and functioning. Keep proof of shipment.
Voluntary exchanges
If you want to exchange an item or colour, contact us within 15 working days of receiving it. Tell us your order number and the product you would like instead.
The expected additional exchange cost is €4.40. Before processing the exchange, our team will explain the steps and confirm any applicable transport costs. This voluntary exchange service does not limit your right of withdrawal or your statutory warranty rights.
Defective, damaged or incorrect products
If you receive a defective or damaged product, or a product different from the one you ordered, contact us with your order number. If possible, include photos to help us resolve the issue.
We will arrange the appropriate solution without charging you return costs. The withdrawal and voluntary exchange periods above do not limit your statutory warranty rights.
Delivery issues and warranty
If you have a delivery issue or have not received information about your order, contact us with your order number. If you need to make a warranty claim, write to us before sending the product so we can explain how to proceed.