Exchanges and returns

We want shopping at Seven Peaks to be easy. If you need to return or exchange a product, email us at info@sevenpeaksonline.com or contact us via WhatsApp at +34 622 846 564 and tell us your order number.

Returns due to withdrawal

You have 15 calendar days from delivery to inform us that you wish to withdraw from the purchase. You do not need to give a reason. Once you have informed us, send the product back within the following 14 calendar days. We will provide the return address and the necessary instructions.

We do not charge handling fees for returning a product. You may arrange and pay for the return transport yourself; in that case, Seven Peaks will not deduct any additional amount for the return. If you prefer us to arrange the shipment or collection, we will inform you of the transport cost in advance and deduct only that cost from the refund. In the event of withdrawal, the direct costs of returning the product are borne by the customer.

We will refund the amounts due for the purchase, including the initial delivery costs up to the amount of the least expensive standard shipping option available, using the same payment method, within a maximum of 14 calendar days from the date you inform us of your decision. We may wait to receive the product or proof that it has been sent before issuing the refund. The payment provider may take longer to show the credit in your account.

We recommend returning the product well protected and, if possible, with its accessories, tags and packaging. A reduction in value may be applied only if the product has been handled more than necessary to check its nature, characteristics and operation. To avoid problems, contact us before sending it and keep the shipping receipt.

Voluntary exchanges

To request an exchange of an item or color, contact us within 15 business days of receipt, stating your order number and the product you wish to receive. The expected additional cost for the exchange is €4.40; our team will confirm the steps and any applicable transport costs before processing it.

Defective or incorrect products

If you receive a defective, damaged or incorrect product, write to us with your order number and, if possible, photographs that will help us resolve the issue. We will arrange the appropriate solution without charging you the return costs. Your statutory warranty rights are not limited by the withdrawal or voluntary exchange period.

Delivery and warranty issues

If you do not receive information about your order or have a delivery problem, contact us and provide your order number. For a warranty issue, write to us before sending the product so that we can tell you how to proceed.