RETURNS & EXCHANGES

At Seven Peaks, we are committed to offering an excellent and transparent purchasing experience, therefore, the procedures and conditions for returns/exchanges, incidents and warranty use are detailed below.

Our Customer Service will respond to your request as soon as possible (Monday-Friday: 10:00 a.m.-2:00 p.m.) We will make sure that everything is quick and simple!

1) Exchanges and returns.

1.1 Returns:

You can return any item purchased on our website (https://sevenpeaksonline.com/), within a period of 15 business days from the date of delivery.

*The corresponding amount will be refunded, except for transportation costs, which will have a cost of 3.9€, we assume the remaining cost of collection.

How can I request a return?

Please contact us via WhatsApp (+34 622 846 564) or via email (info@sevenpeaksonline.com).
You will have to tell us your order number (this begins with SP and is followed by 5 numbers) and the reason for return, since this information helps us improve.

We will make it easier for you return label necessary and we will coordinate the date and time so that the transport company, Express Mail, pick up the item at the shipping address (you can request a change of address for collection).
It is important to keep in mind that this collection must be carried out within a period of 7 business days from the date on which the return was requested.

Once we receive the products at our facilities, our Customer Service department will contact you immediately. After processing the refund, it may take up to a maximum of 7 business days to be reflected in your account.

*NO If you return purchased items directly to us without prior notice, this may cause delays in processing your refund.

1.2 Changes:

In this case the process is the same, contact us through WhatsApp (+34 622 846 564) or via email (info@sevenpeaksonline.com).
You will have to tell us your order number (this begins with SP and is followed by 5 numbers), the reason for change and the item/color which you want to receive.

You have a period of 15 business days from the freception check of the order to request the change, this will have a additional cost of €3.9, our Customer Service will tell you how you can make the payment.

Return and exchange conditions?

The products must retain the tags and his original packaging to receive the corresponding refund.
Additionally, the item must be fit for sale and no signs of use, all products we receive undergo a thorough review by our warehouse team.

*After the Withdrawal Period has passed, no changes or returns of Products will be accepted.

2) Incidents and use of warranty.

2.1 Delivery incidents:

Sometimes and for various reasons, the order cannot be delivered to the shipping address, for this reason, please in case you do not receive your order or information about it within a period of 72 hours since it leaves our warehouse, Get in contact with us.

If the order could not be delivered to the requested address, it will be sent to a PARCEL SHOP, the buyer will receive an email/sms indicating the address and instructions for its collection.

If the order was not collected and arrived back at our facilities, The corresponding refund will be made except for transportation costs., round trip, (3.9€+3.9€=7,8€), shipping can be requested again of the products, but in this case, shipping will have a cost of 3,9€ Otherwise, our Customer Service will tell you how to make the payment.

In order to request a refund or shipment of the order, you will have a period of 13 business days from when we receive the products in our facilities. This date can be checked in the return shipping tracking number.

To avoid this situation It is very important check tracking number of our order. We work hard to ensure that you receive the products as quickly as possible and it makes us very sad when a package has not been collected and arrives back at our facilities. The expense and pollution that occurs are enormous!

How do I know if my order has already left the Seven Peaks facility?

Once you have purchased the items, an email will be sent to your email with the purchase confirmation and your order number. On the other hand, once your order is prepared and the shipping label has been created, You will receive an email with its tracking number, so you can see its status at all times. Please, If you do not receive the emails mentioned above, please contact us.

2.2 Return or replacement of defective products:

If you have received a defective/broken product, please contact us via WhatsApp (+34 622 846 564) or via email (info@sevenpeaksonline.com).
You will have to tell us your order number (this begins with SP and is followed by 5 numbers), the product defect y Send us photos of the status of the same, you will have a period of 15 business days to inform us of the incident.

You can request the exchange or return, In this case, we will bear all additional costs.

*The damaged product must be returned in the same conditions as it was received, with the corresponding labels and packaging.

2.3) Use of the warranty:

In case you need to make use of the product warranty, we request that you contact us always before proceeding with any action. This will allow us to coordinate the collection of the product and manage the use of the guarantee efficiently.

You will have to tell us your order number (this begins with SP and is followed by 5 numbers), the product defect y Send us photos of the status of the same, through WhatsApp (+34 622 846 564) or via email(info@sevenpeaksonline.com).

*It is important to note that the warranty does not cover damage caused by improper use of the product.