Terms and conditions of sale

1. Seller information

The Seven Peaks online store at https://sevenpeaksonline.com belongs to MILLION FOREST SL, Spanish tax ID B13763867, with its registered address at Calle Pintor Luis Seoane 6, bajo, 36003 Pontevedra, Spain.

You can contact us by email at info@sevenpeaksonline.com, by phone on +34 622 846 564, or by post at Calle Pintor Luis Seoane 6, bajo, 36003 Pontevedra, Spain.

These terms govern purchases of products made by consumers in our online store.

2. Product information

The main features, materials, dimensions, capacities and other relevant information are stated on each product page.

Before buying, review the description, the selected variant and, where applicable, availability or preorder information.

Photographs illustrate the products. Colours may appear slightly different depending on your screen. This does not limit your consumer rights if the product received does not match what was advertised.

3. Prices, taxes and shipping charges

Prices are displayed in the currency selected in the store. Applicable taxes and shipping charges are shown before you confirm your order.

The total amount payable is shown during checkout before payment. We will not add optional services or charges without your express consent.

Promotions are subject to the conditions and validity period stated in each offer. Promotional conditions do not limit statutory consumer rights.

Shipments to territories subject to customs procedures may incur import taxes, customs duties or clearance charges. If these amounts are not included in the price, this will be disclosed before purchase. Their amount depends on the rules and authorities of the destination.

4. How to place an order

1. Select the product, variant and quantity you want.
2. Add the items to your cart.
3. Review the products and order total.
4. Enter your contact and delivery details.
5. Select an available shipping and payment option.
6. Review the summary and confirm your purchase using the payment button.

Before confirming, you can correct your details and change your cart. Confirming your purchase creates an obligation to pay.

After placing your order, you will receive an email confirmation with the order details. Keep this email as proof of purchase. If it does not arrive, check your spam folder or contact us.

You can place orders in the languages available in the store. You can read and save these terms before buying. If you need a copy of the terms applicable to your order, you can request one by email.

If you notice an error after purchasing, contact us as soon as possible. We will try to correct it before the order is prepared or dispatched.

5. Payment

You can pay using the methods available and displayed during checkout.

The time of payment and any specific conditions of your chosen method will be shown before you confirm your order. If you use deferred payment or financing, the provider's terms also apply, without prejudice to your rights against Seven Peaks.

We will never ask you to send your full card details or security codes by email.

6. Availability, preorders and delivery

Product availability and delivery restrictions are shown in the store or during checkout.

Shipping costs and delivery times for your destination are shown before you confirm your order. Further information is available in our shipping policy.

Unless a different period has been expressly agreed, we will deliver without undue delay and no later than 30 calendar days after the contract is concluded.

Preorder products are identified as such. Their expected dispatch or delivery date or period and any special conditions are stated before purchase. The withdrawal period starts when you receive the product, not when you place the preorder.

If we cannot supply an item you have purchased, we will inform you without delay and refund the relevant amounts. We will not substitute a different product without your consent.

If the delivery deadline is missed, you can request delivery within an additional period appropriate to the circumstances. If delivery is still not made, you can terminate the contract and receive a refund. You may terminate immediately where the law allows, for example if the delivery date was essential and you told us this before buying.

The risk of loss or damage passes to you when you, or someone you have designated other than the carrier, physically receive the products. The statutory exception applies if you independently appoint a carrier we have not offered.

If your parcel arrives damaged or an item is missing, contact us so we can help. Photographs of the parcel and product may help us handle the issue, but are not a requirement that limits your statutory rights.

7. Right of withdrawal: 15 calendar days

You have 15 calendar days to withdraw from your purchase without giving a reason.

This period starts on the day after you, or someone you have designated other than the carrier, receive the product. If several products in the same order are delivered separately, the period starts after you receive the last product.

To exercise your right, tell us your decision in a clear statement before the period expires. You can email info@sevenpeaksonline.com or write to MILLION FOREST SL, Calle Pintor Luis Seoane 6, bajo, 36003 Pontevedra, Spain.

You may use the form at the end of these terms, but it is not compulsory.

To help us identify your order, we recommend including your name, order number and the products you wish to return. Not providing an order number does not prevent withdrawal if we can identify the purchase in another way.

It is enough to send your notice before the deadline. We do not need to have replied or authorised the return within those 15 days.

8. Sending products back

After notifying us of your withdrawal, send the products back without undue delay and no later than 14 calendar days after your notice. You meet the deadline if you dispatch them before that period ends.

When you contact us, we will provide the instructions and return address for your order. These instructions help us process the return and do not make your right of withdrawal subject to prior authorisation.

Protect the product properly for transport and include its accessories and components. We recommend keeping proof of dispatch.

You may examine the product to establish its nature, characteristics and functioning. You are only responsible for any diminished value caused by handling beyond what is necessary for those checks.

Using the original packaging is recommended to protect the product. Its absence alone does not remove your right of withdrawal.

9. Return costs

We do not charge a penalty or additional processing fee for exercising your right of withdrawal.

The customer is responsible for the direct cost of return transport:

• If you arrange and pay for return shipping yourself, we will not deduct any transport or return processing charge from your refund.
• If you prefer Seven Peaks to arrange a collection or return label, we will tell you the direct cost in advance. We will arrange it only with your agreement and deduct only that amount from your refund, without adding a processing fee.

If a product cannot normally be returned by post due to its nature, its return cost or an estimate will be disclosed before purchase.

These transport conditions apply to returns under the right of withdrawal. Where a product does not conform to the contract or there is an error attributable to Seven Peaks, we will cover the costs required by law.

10. Refunds

If you withdraw from the entire order, we will refund the payments received, including the initial standard delivery charges.

If you chose a delivery method more expensive than the least costly standard option we offered, we will not refund the extra charge for that method.

For a partial return, we will refund the amount for the returned products. The treatment of initial shipping charges depends on the amounts attributable to those products and applicable law.

We will refund you without undue delay and no later than 14 calendar days after you tell us your decision to withdraw.

However, unless we have offered to collect the products, we may withhold the refund until we receive them or you provide evidence that you have sent them back, whichever happens first.

We will use the original payment method unless you expressly agree otherwise. You will not incur fees for receiving the refund.

If you have agreed that we arrange return transport, we will deduct only the direct cost disclosed and accepted in advance. Any reduction for diminished value must be justified in accordance with these terms.

11. Exceptions to withdrawal

The right of withdrawal does not apply to products made to your specifications or clearly personalised.

It also does not apply to sealed products that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery, provided the product genuinely meets the requirements of this statutory exception.

If an exception applies to a product, it will be disclosed before purchase. A discount, preorder or sale as part of a bundle does not in itself remove the right of withdrawal.

12. Exchanges

If you wish to exchange a product for another variant or item, contact info@sevenpeaksonline.com.

We will tell you about availability, the procedure and any price difference or transport cost before processing the exchange.

Requesting an exchange does not limit your right of withdrawal or your rights if a product is defective or incorrect. If you wish to withdraw, tell us within the stated period even if you are discussing a possible exchange.

13. Legal guarantee and defective products

Seven Peaks is responsible for lack of conformity in accordance with applicable law.

For new goods subject to Spanish law, the general liability period for lack of conformity is three years from delivery.

If a product does not conform to the contract, you can request the remedies provided by law, including repair or replacement and, where appropriate, a price reduction or termination of the contract.

Remedies to bring the product into conformity are free, including necessary transport, materials and labour costs. They will be carried out within a reasonable time and without significant inconvenience to you.

If you discover a defect or receive the wrong product, email info@sevenpeaksonline.com with information identifying your purchase and describing the issue. We may request photographs or other useful details to assess it, without limiting your statutory rights.

Damage caused solely by misuse, an accident or normal wear does not in itself constitute lack of conformity.

Any additional commercial warranty advertised for a product is in addition to the legal guarantee and is governed by the specific conditions communicated for that product. It does not replace or reduce your statutory rights.

14. Customer service and complaints

For questions, issues or complaints, email info@sevenpeaksonline.com, call +34 622 846 564 or write to the address in section 1.

We will respond as soon as possible and within the maximum statutory period applicable, which is generally one month after receiving the complaint.

You may contact the competent public consumer bodies and use any applicable dispute resolution mechanisms. Making a complaint to Seven Peaks does not limit your right to go to court.

15. Personal data

Personal data is processed in accordance with our privacy policy, available in the store.

Data needed to process a purchase is used to manage the order, payment, delivery, customer service and relevant legal obligations.

Preferences for marketing communications are managed separately from purchases, in accordance with the law and our privacy policy.

16. Governing law and jurisdiction

These terms are governed by Spanish law, without depriving you of the protection of mandatory rules applicable in your country of habitual residence.

In a dispute, jurisdiction is determined by applicable law. Consumers are not required to submit exclusively to the courts where Seven Peaks is based.

Nothing in these terms limits or excludes non-waivable consumer rights.

17. Updates to these terms

We may update these terms to reflect changes in our operations or the law.

Changes apply to purchases made after publication. Each order is governed by the terms in force when the contract was concluded, subject to applicable mandatory rules.

18. Withdrawal form

You may use this form to withdraw from your purchase. It is optional: you can also communicate your decision in another clear statement.

To MILLION FOREST SL — Seven Peaks:

Address: Calle Pintor Luis Seoane 6, bajo, 36003 Pontevedra, Spain.

Email: info@sevenpeaksonline.com.

I hereby notify you of my decision to withdraw from the contract of sale for the following products:

Products I wish to return:

Order number, if known:

Order date:

Date received:

Consumer's full name:

Consumer's address:

Contact email:

Date of notice: