RETURNS & EXCHANGES

EXCHANGES AND RETURNS

At Seven Peaks, we are committed to offering an excellent and transparent shopping experience; therefore, the procedures and conditions for returns/exchanges, issues, and use of the warranty are detailed below.

Our Customer Service team will handle your request as soon as possible (Monday-Friday: 10:00-14:00) We will make sure everything is quick and easy!

1) Exchanges and returns.

1.1 Returns:

You can return any item purchased on our website (https://sevenpeaksonline.com/) within 15 days of its delivery date.

*You will not be charged anything and thethe corresponding purchase amount will be refunded, except for the transport costs, which will have a cost of €4.40 in Spain, €6.70 in Europe, and €10 in the rest of the world, we will cover the remaining collection cost.

How can I request a return?

Please contact us via WhatsApp (+34 622 846 564) or by email (info@sevenpeaksonline.com).
You will need to provide us with your order number (it begins with SP followed by 5 numbers) and the reason for the return, as this information helps us improve.

We will provide you with the return label required, and we will coordinate the date and time for the transport company to Correos Express, collect the item from the shipping address (you may request a change of address for the collection).
It is important to bear in mind that this collection must take place within a period of 7 business days from the date on which the return was requested.

Once we receive the products at our facilities, our Customer Service department will contact you immediately. After processing the refund, it may take up to 7 business days to appear in your account.

*DO NOT you return the purchased items directly to us without prior notice, as this could cause delays in processing your refund.

1.2 Exchanges:

In this case, the process is the same; contact us via WhatsApp (+34 622 846 564) or by email (info@sevenpeaksonline.com).
You will need to provide us with your order number (it begins with SP followed by 5 numbers), and the reason for the exchange and the item/color you would like to receive.

You have a period of 15 business days from thereceipt date of the order to request the exchange, it will have an additional cost of €4.40, our Customer Service team will tell you how you can make the payment.

What are the conditions for returns and exchanges?

Products must retain their labels and its original packaging to receive the corresponding refund.
Additionally, the item must be fit for sale and with no signs of use, all products we receive undergo a thorough inspection by our warehouse team.

*Once the Withdrawal Period has elapsed, product exchanges and returns will not be accepted.

2) Issues and use of the warranty.

2.1 Delivery issues:

Sometimes, for various reasons, the order cannot be delivered to the shipping address, so please if you do not receive your order or information about it within 72 hours from the time it leaves our warehouse, contact us.

If the order could not be delivered to the requested address, it will be sent to a PARCEL SHOP, and the buyer will receive an email/SMS indicating the address and collection instructions.

If the order is not collected and it returns to our facilities, the corresponding refund will be issued, excluding transport costs, round trip, (€4.40+€4.40=€8.80), the shipment can be requested again of the products, but in this case, shipping will cost €4.40 in addition, our Customer Service team will tell you how to make the payment.

To request a refund or shipment of the order, you will have 13 business days from the date we receive the products at our facilities; you can check this date in the return shipment tracking number.

To avoid this situation is very important check the tracking number of our order. We make every effort to ensure that you receive the products as soon as possible, and it makes us very sad when a package is not collected and returns to our facilities. The expense and pollution generated are enormous!

How can I find out whether my order has already left the Seven Peaks facilities?

Once you have purchased the items, you will receive an email confirming the purchase and providing your order number. On the other hand, once your order has been prepared and the shipping label has been created, you will receive an email with its tracking number, so that you can check its status at any time. Please, if you do not receive the aforementioned emails, please contact us.

2.2 Return or replacement of defective products:

If you have received a defective/broken product, contact us via WhatsApp (+34 622 846 564) or by email (info@sevenpeaksonline.com).
You will need to provide us with your order number (it starts with SP followed by 5 numbers), the product defect y send us photos showing its condition you will have a period of 15 business days to inform us of the issue.

You may request an exchange or return, in this case, we will cover all additional costs.

*The damaged product must be returned in the same condition in which it was received, with the corresponding labels and packaging.

2.3) Using the warranty:

If you need to use the product warranty, we ask you to contact us always before taking any action. This will allow us to coordinate the collection of the product and manage the warranty process efficiently.

You will need to provide us with your order number (it starts with SP followed by 5 numbers), the product defect y send us photos showing its condition of the product via WhatsApp (+34 622 846 564) or by email(info@sevenpeaksonline.com).

*It is important to bear in mind that the warranty does not cover damage caused by improper use of the product.